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Suffolk GP surgery is rated as Outstanding by the Care Quality Commission

Published:
26 January 2016
Service:
The Peninsula Practice
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by The Peninsula Practice in Alderton, Woodbridge, to be Outstanding following an inspection in December.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves from the Alderton Health Centre.

A full report of the inspection has now been published and is available on this website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on The Peninsula Practice highlights a number of areas of outstanding practice, including:

  • The practice reviewed significant events every six months to ensure continuation of safety and shared the outcomes and learning of the events with staff and other local practices.
  • A self-funded medication delivery service was provided for patients who were unable to collect them themselves.
  • Staff were well supported, had stress level and morale assessments, regular appraisals and by undertaking continuous assessments of how staff felt they fitted in the organisation.
  • The practice acted as a research hub in cooperation with other local practices and a Clinical Research Network nurse.
  • The practice worked closely with the Orford Trust and AGE UK to offer support and advice to patients and their carers.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear The Peninsula Practice is providing an effective, responsive and well led service which is a real asset to the people living in this part of Suffolk.

“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

“There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

“Staff also understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

 “All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

For further information, please contact Louise Grifferty, Regional Engagement Manager on 07717 422917.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on the Peninsular Practice.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.


In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.