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Suffolk care home rated Outstanding by the Care Quality Commission

4 August 2017
Jubilee House
  • Media,
  • Care homes with nursing

The Care Quality Commission has found the quality of care provided by Jubilee House in Woodbridge, Suffolk, to be Outstanding overall following an inspection in April.

Jubilee House provides accommodation and personal care for up to 25

people, some living with dementia. There were 24 people living at the service when we inspected.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Jubilee House was rated Outstanding overall, Outstanding for being responsive and well-led and Good for being caring, safe and effective.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team was really impressed by Jubilee House. It was exceptionally well led, with visible and effective leadership."

“It was effectively organised and well run with an open and transparent culture. The registered manager demonstrated a holistic approach and had clear oversight of how the service was meeting people's physical,

emotional and social needs."

“The robust quality assurance systems had sustained continual development and improvement at the service. The manager was clear about their expectations relating to how the service should be provided and led by example."

“People received tailored care which enhanced their quality of life and this was integral to the running of the service. There was an enabling and supportive culture focused on meeting the individual needs of people and this was reflected in people's care records. Staff respected people's privacy and dignity and promoted their independence."

“We found an extremely compassionate, attentive and caring team at the home. People were supported to have maximum choice and control of their lives and this was backed up by the policies and procedures at the home."

“People and their representatives were actively involved in making decisions about their care and encouraged to maintain relationships that mattered to them. They were supported to pursue hobbies and participate in activities of their choice, which protected them from the risks of social isolation and loneliness."

“The service also provided outstanding end of life care and people experienced a comfortable, dignified death in line with their wishes."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
04 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.