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Suffolk care home is rated Outstanding by the Care Quality Commission

22 August 2016
Holmwood Residential Home
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The Care Quality Commission has found the quality of care provided by Holmwood Residential Home in Bungay, Suffolk, to be Outstanding overall following an inspection carried out in April.

Holmwood Residential Home provides accommodation and personal care for 32 older people, some who were living with dementia. At the time of our inspection there were 30 people living in the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Holmwood Residential Home was rated Outstanding overall, Outstanding for being caring, effective and well-led and Good for being safe and responsive.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We were impressed with what we found during our inspection of Holmwood Residential Home. The service had a positive, person-centred and open culture. Management were dynamic and led by example, continually seeking to improve what the service offered to people.

“Care plans provided an exceptional level of detail relating to people's needs and preferences, incorporating personal wishes and views, how people liked to live, past histories and current preferences.

“We observed staff providing care which was dignified and respectful. Staff were highly motivated to provide kind, compassionate and effective care to people, and had taken on specific lead roles to further enhance their knowledge and skills.

“High importance was placed on people's nutritional and dietary needs which were closely monitored by staff who dedicated specific time to ensure people were supported appropriately.

“People were supported to express their views using a range of methods. People were encouraged to influence how the service was run, and were involved in the recruitment of staff.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.