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Suffolk care home is rated Outstanding by the Care Quality Commission

25 November 2016

The Care Quality Commission has found the quality of care provided by Broadlands in Lowestoft, Suffolk, to be Outstanding overall following an inspection carried out in July.

Broadlands is a residential home which provides accommodation and personal care for older adults, many of who have needs associated with physical disability, dementia or long term conditions.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Broadlands was rated Outstanding overall, Outstanding for being responsive and well-led and Good for being safe, effective and caring.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were impressed by the level of care and support observed at Broadlands.

“We found that the service was highly responsive to people’s needs, wishes and preferences and people were enabled to lead meaningful and fulfilled lives with confidence that any changing needs would be met.

“The service provided a highly person-centred approach to care and the provider and management team had a strong vision and set of values which meant people received kind, compassionate, and individualised care.

“People were protected from the risk of harm and we saw friendly and caring interactions between care workers and people.

“We were particularly impressed by mealtimes, which were treated as a social event. People using the service could invite guests to join them, which prevented them from becoming socially isolated and encouraged them to maintain relationships with people who were important to them.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Louise Grifferty on 07717 422917. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.