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Streatham care home is Inadequate says CQC

3 August 2016
  • Media

The Care Quality Commission is taking action to protect the safety and welfare of people using a care home in Streatham, south west London following an inspection in May.

CQC inspectors found CareTech Community Services Limited – 25 Garrads Road, was Inadequate overall. It was also Inadequate for being safe, effective and well-led. It Requires Improvement for caring and being responsive. To read the full report and ratings for all key services click on this link

The service accommodates up to 14 people who have a learning disability and may need mental health services. At the time of the inspection there were 12 people using the service.

The provider, CareTech Community Services Limited, had safeguarding policies in place to give staff guidance to protect people from abuse. However, people were at risk of abuse because the registered manager had not promptly raised allegations of financial abuse.

Inspectors identified that staff had mishandled people's money because money was being lent between people using the service, their financial records were not calculated correctly and did not always match the money available to them. Following the inspection CQC referred the concerns to the local authority safeguarding team.

Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“People who use residential care homes are entitled to services which provide safe, effective, compassionate and high quality care.

“We found breaches of regulations were related to person-centred care, safe care and treatment, safeguarding people from abuse and improper treatment, premises and equipment, good governance, and staffing. CQC is considering the appropriate regulatory response to resolve the problems we found in respect of these regulations.

“We are now taking further action in line with our enforcement policy and will report further on this when the legal process is complete.” 


For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). 

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.