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Stevenage supported living service is rated Outstanding by the Care Quality Commission

6 April 2016
  • Media

The Care Quality Commission has found the quality of care provided by Partners in Support Limited in Stevenage, Hertfordshire, to be Outstanding in all areas following an inspection carried out in January.

Partners in Support Limited provides care and support to adults with severe learning disabilities or autistic spectrum disorder in their own homes.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well led care. A full report of the inspection has been published today:

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led. Partners in Support Limited was rated Outstanding across all areas.

People who used the service, family members and external agencies were highly complimentary about the standard of support provided. The manager involved families and other agencies to ensure people received the support they needed to express their views and make decisions that were in their best interests.

There was evidence of positive outcomes for people, and that people had pursued new opportunities, progressed over time, gained new skills and increased their independence. People at the service were active members of their local community and led busy and fulfilling lives with full support from staff.

Staff gave inspectors numerous examples of how they achieved positive outcomes for people. They worked with people in developing social skills, building relationships and learning basic cooking skills. Staff supported people to overcome anxieties about attending events or social gatherings. For example, one person was invited to an awards ceremony. Staff planned the event with the person and ensured they arrived an hour before the opening to give the person the chance to get familiar with the place and feel comfortable.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We found that people using Partners in Support Limited and their relatives were overwhelmingly positive about the quality of their care. Inspectors found many examples of the service’s management implementing innovative approaches to ensure care was delivered to a high standard.

“The service had a strong person-centred culture. Everything was based on the needs and wishes of the individual and how those needs and wishes could be recognised, supported and met to give each person the best life they could have.

“The registered manager had clear visions, values and enthusiasm about how they wished the service to be provided and these values were shared with the whole staff team. Their ethos was ‘To enable people with learning disabilities to determine the life they live and strengthen their community of family and friends.’ Staff had clearly adopted the same ethos and enthusiasm and this showed in the way they cared for people. Confidentiality was respected and independence was promoted.

“The management and staff should be proud of the great service they are providing to ensure people receive the best care possible to suit their specific needs.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report at:


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.