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The Stanmore Surgery is again rated Inadequate by CQC

15 August 2017
The Stanmore Surgery
  • Media,
  • GP and GP out-of-hours services

A GP practice in the London Borough of Harrow, previously rated Inadequate by the Care Quality Commission has not improved - it could now face closure if there are not urgent improvements.

The Stanmore Surgery in Elm Park, Stanmore, was rated Inadequate overall. It was rated Inadequate for being safe, effective and well-led. It was rated Requires Improvement for being caring and responsive, following the latest inspection in June 2017.

Inspectors found that some incidents that had occurred had not been recorded and investigated as significant events.

Risks to patients were not assessed or managed and outcomes for patients were not improving. Patient outcomes were hard to identify and there was no evidence the practice was comparing its performance to others either locally or nationally.

The practice must now:

  • Ensure care and treatment is provided in a safe way to patients.
  • Ensure appropriate standards of hygiene for premises and equipment.
  • Ensure effective systems and processes are in place to provide good governance in accordance with the fundamental standards of care.

In addition the provider should:

  • Develop a system that obtains patient views on improving the service.
  • Provide information advising patients about translation services.

However, patients who completed comment cards said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“I am extremely concerned that The Stanmore Surgery has failed to address a number of issues since our previous inspection. This service was placed in special measures in May 2016."

“Insufficient improvements have been made such that there remains a rating of inadequate for safe, effective and well led categories. Therefore we are taking action in line with our enforcement procedures to begin the process of preventing the provider from operating the service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.”

You can read the report in full on our website.


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Last updated:
15 August 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.