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Staffordshire GP practice is rated as Outstanding by the Care Quality Commission

14 September 2016
Peel Croft Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Peel Croft Surgery in Burton-on-Trent, Staffordshire, to be Outstanding following an inspection in May.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

Peel Croft Surgery is located in the town centre of Burton-on-Trent and has a patient population of 3,250.

A full report of the inspection has now been published.

Under CQC’s programme of inspections, all England’s GP practices are given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Peel Croft Surgery highlights a number of areas of outstanding practice, including:

  • The practice used a system to detect patients that could be victims of human trafficking. This identified nine cases that have been referred to the health visitor since October 2013.
  • The practice provided outreach services for vulnerable groups of patients.
  • The practice had achieved an overall 23% reduction in accident and emergency attendances and hospital admissions.
  • Patients spoke very positively about the service provided by the whole team at the practice and the national patient survey scores for the practice placed them in the top 4% of practices in the country.
  • The practice acted as a hub for a number of community projects that included an initiative to improve the lives of homeless people.
  • Patient feedback was actively sought and acted on. The feedback we viewed from patients and associated services was very positive about the services and care provided.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Peel Croft Surgery is providing a caring, responsive and well led service which is a real asset to the people living in this part of Staffordshire.

“There was a clear vision and strategy to deliver high quality care and encourage a culture of education and learning. The practice extended this to include patients and other local GP practices.

“The practice had adopted a proactive approach to monitor patients at risk of some long term conditions such as diabetes.

“Patients told us they could get an appointment when they needed one. Urgent appointments were available the same day.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

  • Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Peel Croft Surgery.

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.