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St Winifred's Nursing Home rated Inadequate by the Care Quality Commission and placed in special measures

23 June 2017
St Winifred's Nursing Home
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has told St Winifred’s Nursing Home, Brighouse, West Yorkshire that they must make improvements to protect the safety and welfare of people they care for.

CQC carried out its most recent inspection in April.  Inspectors found that for safety, responsiveness, well-led and effectiveness the home was inadequate and for caring they required improvement. Overall the service has been rated as Inadequate.

The full report from the inspection can be found on our website.

Some of the findings from the latest inspection included:

At the last inspection on 24 May 2016 the service was rated as Requires Improvement. Inspectors found three regulatory breaches which related to person-centred care, consent and good governance. Inspectors found there were not enough staff on duty to keep people safe and meet their needs. People said when they pressed their buzzers it was often a long wait before staff attended and we observed this happening.

Inspection staff could see that personnel had received training in safeguarding and understood the reporting systems; however, they found safeguarding incidents were not always recognised or reported to the local authority safeguarding team. Medicines management was not always safe, which meant people were at risk of not receiving their medicines when they needed them. In addition, people's care records were not accurate or up-to-date and did not reflect people's needs.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“At our last inspection we found numerous breaches and rated the service as Requires Improvement. It is very disappointing to learn that the service has deteriorated as we would have expected to see an improvement in quality."

“It is a matter of concern that the service was not referring safeguarding concerns to the relevant authority. It is also a matter of regret that care records were not accurate and did not reflect the needs of people in the nursing home. Inspectors noted that while people’s interests and hobbies were recorded, this information was not used to support people in meeting their social care needs. In addition complaints were not recorded and dealt with in accordance with the provider's complaints procedure."

“The leadership and management of the service was neither effective or consistent. The service did not have processes in place to assess, monitor and mitigate risks to people's health, safety and wellbeing. This service is not well-led."

“People are entitled to services which provide safe, effective, compassionate and high quality care, consequently this service has been placed in special measures. We have been working with local commissioners, including Calderdale Council, to ensure that people receiving services from St Winifred’s, are not at undue risk."

“If not enough improvement is made within this timeframe, so that there is still a rating of inadequate for any key question or overall, we will take action in line with our enforcement policy to begin the process of preventing the provider from operating this service. This could mean cancelling their registration or varying the terms of their registration.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
23 June 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.