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Southwark GP practice remains in special measures

8 February 2017
Falmouth Road Group Practice
  • Media,
  • GP and GP out-of-hours services

A GP practice in Southwark, south London, has not been removed from special measures following a repeat inspection by the Care Quality Commission during an inspection in October.

CQC inspectors originally found the Falmouth Road Group Practice in Falmouth Road, Southwark to be Inadequate for providing safe, caring, responsive and well-led services and Requires Improvement for providing effective services in October 2016.

Under CQC’s programme of inspections, all of England’s GP practices are being inspected and given a rating.

Inspectors found that patients were at risk of harm because systems and processes were not in place to keep them safe. These included:

The risks to patients were not always assessed or well managed. The practice had also paid insufficient attention to infection control.

The practice nurse was not administering medicines in line with legislation and one of the partners did not have adequate medical indemnity cover in place.

However, despite a lack of staff to meet patient demand, patients were positive about their interactions with staff.

Ursula Gallagher, Deputy Chief Inspector of General Practice, said:

“It is important that the people who are registered with Falmouth Road Group Practice can rely on getting the high quality care which everyone is entitled to receive from their GP.

“This is the third time we have inspected this practice since April 2015. Normally services placed in special measures do improve with support and special measure can be lifted. However not only has this practice continued to fail to meet the required standards it has, actually allowed the service to deteriorate further. Therefore, we are left no option but use our enforcement powers to protect patients. Falmouth Road Group Practice do have the right to appeal this decision, and patients will be kept informed of any further changes by the local CCG.

“Our priority is always the safety of people using health and social care services and we would not consider this kind of action if we did not feel there was a serious risk to people, their health and wellbeing.”


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Last updated:
29 May 2017

Notes to editors

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.