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Southport GP practice rated as Outstanding by the Care Quality Commission

6 December 2017
Christiana Hartley Medical Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by the Christiana Hartley Medical Practice to be Outstanding following an inspection carried out in September.

Inspectors rated the practice as Outstanding for responsiveness and well-led and Good for safety, Caring and effectiveness.

A full report of the inspection has been published on our website.

Some of the features from the inspection included:

Inspectors noted that safety was a key priority for the practice and could see that comprehensive risk assessments and audits covering a range of issues were regularly conducted. The practice additionally utilised external auditors to ensure the safety of the practice systems and premises.

The practice had clearly invested in modernising the premises. The environment was pristine yet welcoming with plenty of information available for patients. Staff were aware of current evidence based guidance and had been trained to provide them with the skills and knowledge to deliver effective care and treatment

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn said:

“This is an exceptional service that clearly has safety as a priority. Inspectors were very impressed with the way in which the practice audited and assessed its ongoing performance. It was apparent, from our examination of comment cards that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment."

“It is always encouraging to see GP practices providing patient information. This service provided excellent information about services and how to complain. Improvements were made to the quality of care as a result of complaints and concerns."

“The practice implemented a series of measures to help provide equitable access and health care provision. The practice had set up a programme to review all their patients who were in care homes and nursing homes. These reviews took place every 12-15 weeks to ensure patients were receiving correct medicines and timely referrals when necessary. It for these reasons and many more that we have rated the service as Outstanding.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
06 December 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.