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Southdene Medical Centre, Shotton Colliery rated as Outstanding by the Care Quality Commission

3 March 2017
Southdene Medical Centre
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Southdene Medical Centre, Shotton Colliery to be Outstanding following an inspection carried out in November 2016.

Inspectors rated the practice as Outstanding for safety, effectiveness and well-led and Good for caring and responsiveness.  A full report of the inspection has been published on our website.

This is a practice that used innovative and proactive methods to improve patient outcomes. The practice had a high rate of clinical audit for their size,

patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn says:

“This is an impressive service that has a clear vision which had quality and safety as its top priority. Inspectors could see that there were strong arrangements in place to safeguard adults and children from abuse. For example, they regularly generated a report of children who missed appointments and of children who had injured themselves and attended the A&E department or out of hour’s service.  These would be reviewed to identify trends and warnings signs which led to further action."

“The practice had been recognised locally over the years as having a good track record for the prescribing of medication. They were the second lowest prescribers of antibiotics in the locality out of 39 practices. The practice invested in its staff. There was continuing development of staff skills, staff received appropriate training for their roles and appraisals and supervisions were carried out for all staff. The nurse practitioner had been supported to train for this role."

“The practice is extremely well-led. There was constructive engagement with staff and a high level of staff satisfaction. For example, the nursing team told us that when the refurbishment of the practice was planned their wishes were taken into account regarding storage facilities."

“The practice placed a strong emphasis on patient education. In addition to the usual education provided to patients during regular appointments they arranged an education programme with diabetic patients with a local renal consultant in May 2016. The practice monitored the personal diabetes control of the patients who attended this session and found that 38% of patients who attended (eight) lost weight and improved the control of their diabetes This was just one of the many reasons why we have found this practice to be Outstanding and I congratulate everyone.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

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Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.