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South West London care home rated as Outstanding by the Care Quality Commission
The Care Quality Commission (CQC) has rated the London Care Partnership, located at 185 Arabella Drive in Wandsworth, South West London as Outstanding following an unannounced inspection.
During the inspection, CQC inspectors found that the provider was delivering services that are safe, effective, caring, well-led and responsive to people’s needs.
Under CQC’s programme of inspections, all adult social care services are being given a rating to help people make informed choices about their care. Overall, the London Care Partnership, located at 185 Arabella Drive has been rated as Outstanding.
The care home at 185 Arabella Drive provides care and accommodation for up to nine people with learning disabilities, comprising eight single bedrooms and a one bedroom self-contained flat.
CQC found that staff went beyond their expected duties in order to meet the social needs of residents including music and drama sessions and other social engagements. Inspectors observed that staff rotas were flexible to ensure that residents could take part in evening activities, with staff committed to staying behind after shifts in order to accompany residents and provide necessary support.
Relatives of residents told inspectors that they were very impressed with the support residents received in all aspects of their daily lives, including the management of their healthcare needs and regular access to stimulating activities. Staff members who were assigned as key workers, worked closely with residents in order to help them achieve improved daily living skills.
An action group had been established, dedicated to promoting good practice and sharing learning regarding care provision for people on the autism spectrum. The provider had also achieved autism accreditation with the National Autistic Society.
Although some residents displayed challenging behaviour, the provider took proactive steps to identify possible triggers and causes, and utilised a range of methods to manage behaviour including a dedicated behaviour analyst, and tailor made behaviour support plans as well as nationally recognised and accredited techniques.
Sally Warren, CQC's Deputy Chief Inspector for Adult Social Care, said:
"We found that the London Care Partnership, located at 185 Arabella Drive, is providing an Outstanding service, for residents with learning disabilities.
“We were particularly impressed with the provider’s work to ensure meaningful and positive experiences for residents and the commitment of all staff to continuously seek improved outcomes for service users.
“Staff demonstrated a sound understanding of the differing needs of the people in their care and reflected these needs when planning and delivering services. This is a great example of what outstanding care looks like.”
For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.
- Last updated:
- 29 May 2017