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Solihull GP surgery is rated as Outstanding by the Care Quality Commission

14 March 2016
Arden Medical Centre
  • Media

The Care Quality Commission has found the quality of care provided by Arden Medical Centre in Knowle, Solihull, to be Outstanding following an inspection in January.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published and is available on CQC’s website.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Arden Medical Centre highlights a number of areas of outstanding practice, including:

  • The practice took a proactive approach to understanding the needs of different groups of people. This included patients experiencing poor mental health (including dementia) and in vulnerable circumstances. Opportunistic screening was undertaken for dementia during flu clinics.
  • The practice had approached a local psychiatrist (who specialises in problems relating to learning disabilities) in order to implement a memory screening assessment form to identify problems with memory and potential dementia for their patients with a learning disability; so that further support and treatment could be arranged as appropriate.
  • The involvement of other organisations and the local community was integral to how services were planned to ensure that services meet people’s needs. An in-house dermatology nurse worked with the practice to offer services such as cryotherapy twice a month.
  • The practice was a host site for consultant ear, nose and throat (ENT) clinics whereby an ENT consultant worked with the practice every other week.
  • The practice was also focusing on how they could treat leg ulcers in the wider community through offering a tissue viability nursing service.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Arden Medical Centre is providing a caring, responsive and well led service which is a real asset to the people living in this part of Solihull.

“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. All patients who were registered with the practice had a named GP and patients could access appointments and services in a way and at a time that suited them.

“The practice team was forward thinking and was becoming a lead practice in the area for various pilot schemes to improve outcomes for patients in the area. One project included offering online Skype consultations to patients. The practice had also recently been approved as a training practice in order to offer opportunities for trainee GPs in the future.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Arden Medical Centre.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.