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Shropshire GP surgery is rated as Outstanding by the Care Quality Commission

1 April 2015
Marden Medical Practice
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Marden Medical Practice in Shrewsbury, Shropshire to be Outstanding following an inspection carried out in October 2014.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Marden Medical Practice highlighted a number of areas of outstanding practice, including:

  • The practice employed a community and care co-ordinator to help patients by co-ordinating support and signposting or referring to other services.
  • The practice used tele-dermatology to send pictures of patients’ skin conditions to hospital-based specialists to speed up and improve diagnosis and treatment.
  • There was a comprehensive programme of education and training for all staff which used expert, external speakers.
  • The practice used Myers Briggs personality testing when recruiting new doctors to the practice.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear that Marden Medical Practice is providing an effective and well led service which is a real asset to the people living in this part of Shropshire.

“Feedback from patients and clinical teams was positive and many commented that staff went above and beyond their level of duty and that the practice had a positive working atmosphere.

“The national GP patient survey results show that patients at Marden Medical Practice were overwhelmingly positive about their experience at the practice.

“Staff demonstrated a commitment to help support patients to live healthier lives and helped to support patients who were vulnerable or who simply needed extra advice and help beyond the normal call of duty.

“All of this hard work pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.”

Marden Medical Practice provides a range of primary medical services from a modernised and extended building situated at Sutton Road in Shrewsbury. There are three male and five female doctors at the practice as well as three nurses, two health care assistants and a team of receptionists and administrators.


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Marden Medical Practice.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.