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Shropshire GP surgery is rated as Outstanding by the Care Quality Commission

13 August 2015
Brown Clee Medical Centre
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Brown Clee Medical Centre to be Outstanding following an inspection carried out in June 2015.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

Brown Clee Medical Centre is comprised of two locations – the main practice at Ditton Priors, Bridgnorth and a branch location in Stottesdon. It is part of the NHS Shropshire Clinical Commissioning Group. The total practice patient population is 3,300. The practice has a higher proportion of patients aged 65 years and above (33.6%) which is higher than the practice average across England (26.5%).

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Brown Clee Medical Centre highlights a number of areas of outstanding practice, including:

  • The practice had increased the flexibility of access to appointments and could demonstrate the impact of this by reduced use of accident and emergency facilities and the out-of-hours service, and positive patient survey results.
  • The practice had reached out to the local community by supporting people with learning disabilities who attended a local farm and a children’s adventure group. The practice also supported the local church by delivering food bank packages.
  • The practice funded and facilitated a walking for health group at the local village hall.
  • The practice funded physiotherapy, chiropody, a meditation group for mindfulness sessions and a counsellor for its registered population.
  • The practice provided weekly comfort visits as well as appointments and home visits to patients residing at three local care homes.
  • The practice worked with the local CCG in accepting patients who may be experiencing difficulties in registering with other practices for a variety of reasons whose circumstances may make them vulnerable.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Brown Clee Medical Centre is providing an effective, responsive and well led service which is a real asset to the people living in this part of Shropshire.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients.

“We found many positive examples to demonstrate how patients’ choices and preferences were valued and acted on. Views of external stakeholders were very positive and aligned with our findings.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For media enquiries, call Regional Engagement Officer Helen Gildersleeve on 0191 233 3379. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Brown Clee Medical Centre.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.