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Shrewsbury Road Surgery practice placed into special measures by CQC

26 May 2017
Shrewsbury Road Surgery
  • Media,
  • GP and GP out-of-hours services

A Forest Gate GP practice previously rated as Requires Improvement in March 2016 has now been rated as Inadequate overall and placed into special measures after a follow-up inspection in December 2016.

Shrewsbury Road Surgery in the London borough of Newham has been rated as Inadequate for being responsive and well-led. It was rated Requires Improvement for being safe and caring and Good for being effective.

Services placed in special measures will be inspected again within six months. If, after re-inspection, the service has failed to make sufficient improvement, and is still rated as inadequate, CQC will take action in line with enforcement procedures to begin the process of preventing the provider from operating the service.

CQC inspectors have said that the practice, which has 13,000 people on its books, must now:

  • Ensure effective arrangements for staff recruitment checks, fire safety training and emergency medicines.
  • Ensure the continued evaluation and improvement of the service.
  • Establish an effective and accessible system for dealing with complaints.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service. Special measures will give people who use the service the reassurance that the care they get should improve."

“I was disappointed about the lack of progress at Shrewsbury Road Surgery. We will be working with partner organisations and the practice to try and make the improvement to patient care required. "

“We did though see some positive aspects of care at Shrewsbury Road. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. The practice had good facilities and was well equipped to treat patients and meet their needs.”

You can read the report in full on our website.


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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.