You are here

Sailaway Residential Care Home, Chichester, rated as Inadequate by CQC

30 January 2015
  • Media

The Care Quality Commission (CQC) has told the provider Mrs Dahiya that she must make urgent improvements at Sailaway Residential Care Home, Bosham, Chichester, West Sussex, or face further enforcement action.

During an unannounced inspection in October, inspectors found that the home in Main Road was failing to provide care which was safe, effective, responsive to people’s needs or well led, although it was rated as Good for being caring. As a result of the inspection, the provider was issued with three warning notices.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Sailaway Residential Care Home has been rated as Inadequate.

A full report from the inspection has been published on the CQC website:

The report identifies a number of areas in which improvements were required, including:

  • Parts of the building were found to be unsafe. An area where building work was taking place was not fenced off, the ceiling of one of the bathrooms was at risk of collapsing and the garden was not secure, meaning people were at risk of harm from fast moving traffic on a nearby road.
  • Recruitment procedures were not adequate as suitable checks of references and previous employment details of some staff members had not been made.
  • Care plans did not contain enough information about people’s nutritional needs and the support people needed to eat and drink. People’s weight was not monitored effectively to ensure their nutritional needs were being met.
  • People were satisfied with the care and support they received. However, inspectors found care planning was not adequate to allow staff to deliver care and support in a personalised way.
  • Systems for monitoring the quality of the service provided were not effective as they had not picked up the concerns CQC identified.

Adrian Hughes, CQC’s Deputy Chief Inspector of Adult Social Care in the south, said:

“Our inspection of Sailaway Residential Care Home has identified a number of worrying concerns which Mrs Dahiya, as the provider of the service, should have spotted and rectified herself. While building work is being undertaken to improve the environment, the people living there have been exposed to risks as a result.”

“We have rated caring as Good, but the way in which staff are recruited and supported to provide a service which is safe, effective, and responsive to people’s needs is not satisfactory. We expect Mrs Dahiya to take urgent action to fix the problems we saw.

“We will follow up on the action we have required the provider to take and will take further action if improvements are not made.”


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.