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Runcorn GP practice is rated as Outstanding by the Care Quality Commission

12 November 2015
Brookvale Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by the Brookvale Practice in Runcorn to be Outstanding following an inspection carried out in September 2015.

Inspectors rated the practice as Outstanding for effectiveness, responsiveness and caring and Good for safety and well-led. Overall, the practice was rated as outstanding. A full report of the inspection has been published today.

Under CQC’s programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on the Brookvale Practice highlights a number of areas of outstanding practice including:

  • The practice had signed up for the Safe in Town scheme and provided a safe haven for vulnerable people (vulnerable people were able to come to the practice and the person’s carers would be contacted). In 2014 the practice was awarded a grant to develop a community garden at the practice. Patients worked to create the garden which provided exercise and reduced social isolation.
  • The practice had a very good skill mix which included two nurse clinicians and a nurse practitioner who were able to see a broader range of patients than the practice nurses. In addition the practice had four practice nurses and a health care assistant which allowed for greater capacity for monitoring and reviewing patients’ health.
  • Longer appointments available for people with a learning disability and Saturday morning clinics were offered to patients with a learning disability to encourage attendance
  • The practice referred patients to Wellbeing Enterprise Services, a social enterprise to support people to achieve happier, healthier and longer lives. Patients could be referred for support with a number of issues, including, debt management, housing, social isolation. A report from this service showed that patients who were referred by the practice benefitted from the interventions provided.

Sue McMillan CQC’s Deputy Chief Inspector of General Practice in the North says:

“It is clear this is a well organised practice. Patients were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.

“In addition, the practice listened - it implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).

“The manner in which the practice promotes patient well-being is to be applauded. Information sessions on mammography and body mass index – to help learn about obesity were regularly held and well attended. Consequently we were able to see a rise in the number of annual health checks, from 253 to 478.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For media enquiries, David Fryer 07901 514220 or call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on the Brookvale Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.