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Rossendale care home rated inadequate by Care Quality Commission and placed in special measures

26 September 2016
Rossendale Nursing Home
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The Care Quality Commission (CQC) has told Rossendale Nursing Home, that they must make improvements to protect the safety and welfare of people living there.

Inspectors found that the care being provided by, the provider, M & C Taylforth Properties Ltd, was failing to provide care which was safe, effective, caring, responsive or well led. CQC carried out its most recent inspection in June 2016. The home has been rated inadequate overall and continues to be in special measures

During the inspection CQC identified that recruitment practices still needed to be improved and staff shortfalls needed addressing.

Some of the findings from the latest inspection included:

Inspectors noted that staff morale was very low because of changes which had been made in relation to training and bank holidays, without any consultation with the staff team. It was evident that the Registered Provider and Registered Manager did not work well together and therefore the service was not well-led.

During a tour of the home inspectors observed a number of identifiable risks. These included two windows on upper floors of the home that were not restricted. They also found a lock on a toilet door on the top floor of the home, which was unsafe and many doors within the home slammed shut in a manner that could have caused injury to people who used the service.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“The care provided at the Rossendale Nursing Home was not of an acceptable standard. Since their last inspection, the providers have made very little progress and I am concerned that the providers have not learned from previous inspection reports and acted more appropriately.

“Inspectors found the care provided at the home fell short of the standards we expect services to provide. The general condition and state of the building was a major concern. Much of this could be attributed to a lack of general oversight, for example, trolleys that contained bleach and other cleaning materials were left unattended, plus furniture that was in a poor state of repair and therefore dangerous.

“People are entitled to services that deliver consistently good care and we have told the provider, that they must take action as a priority. They need to act quickly and effectively to turn around this service. With an overall rating of 'Inadequate' the service will remain in 'Special measures'.

“We have been working with Lancashire County Council and local Clinical Commissioning Group to ensure that people living at the home are not at undue risk. We will continue to monitor this care home. CQC will consider the appropriate regulatory response to resolve the problems found.”


For further information please contact CQC Regional Engagement Manager David Fryer 07901 514220 or Kerri James on 07464 92 9966

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Special Measures
All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy.

When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.

Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.

More information on our special measures process.

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.