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Rosecroft Residential Care Home, Bromley, rated as Inadequate by CQC

2 February 2015
  • Media

The Care Quality Commission (CQC) has told Rosecroft Residential Care Home in Bromley, Kent, that it must make improvements or face enforcement action.

During an unannounced inspection in July 2014, inspectors found that the home, in Plaistow Lane, was failing to provide care which was safe, effective, caring, responsive to people’s needs, or well led.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Rosecroft Residential Care Home was rated as Inadequate at the July inspection.

A full report from that inspection has been published on the CQC website:

The report identified a number of areas in which improvements were required, including:

  • There was no evidence that people or their relatives were involved in making decisions about the care that they received.
  • Staff did not always follow legal requirements regarding restrictions of people’s liberty.
  • Where risks to people were identified, appropriate plans to manage these were not always in place.
  • Staff told inspectors that there were not always enough staff members available to safely meet people’s needs.
  • Adequate support was not always provided to staff in terms of induction, professional supervision, appraisals and team meetings.

Sally Warren, Deputy Chief Inspector of Adult Social Care in London, said:

“We found that the care provided at Rosecroft Residential Care Home fell significantly short of what we – and the people who live there – should expect.

“People deserve to be cared for in services which are safe, effective, caring, responsive to their needs, and well led.

“We have already returned to the home, given our level of concern there, and were pleased to see some signs of improvement. We will return to the home in due course to check that the remaining improvements have been made – and will take further action if they have not.”


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors


As a result of this inspection, CQC issued CNV Limited with a warning notice regarding record keeping. At a follow up inspection in November, it was found that this had been met.


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.