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Riverside Grange Care Home, Hull, is rated as Inadequate by the Care Quality Commission

27 April 2015
Riverside Grange - Care Home
  • Media

The Care Quality Commission (CQC) has told HICA that it must make urgent improvements at Riverside Grange Care Home.

During an unannounced inspection in February 2015, inspectors found that the home, on Hessle High Road in Hull, was failing to provide care which was safe, effective, caring, responsive or well led.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Riverside Grange has been rated as Inadequate.

A full report from the inspection has been published on the CQC website.

The report identifies a number of areas in which improvements are required, including:

  • Care and treatment was not always delivered in a way that ensured people's safety and welfare. Care plans were not always updated to reflect people’s changing needs.
  • People were not protected from the risk of infection because people were not cared for in a clean, hygienic environment.
  • The home did not have an effective system in place to regularly assess and monitor the quality of service that people received.
  • Inspectors found evidence of incidents that had occurred at the home which had not been referred to the local authority safeguarding team as required.
  • Where incidents and accidents had taken place in the home these were recorded, however there was no evidence of any analysis or learning from these incidents so that actions could be taken to prevent reoccurrence.

As a result of these findings CQC is considering the need for further action against the former manager in line with its enforcement policy, and will report on any action they take in due course.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found that the care provided at Riverside Grange fell a long way short of what we expect services to provide. We have told them they must take action to resolve the issues we identified.

“While we did see some caring interactions between staff and people living in the home, and that in some ways people were well supported, the safety issues we identified needed urgent attention.

“We have made it clear that we will return to the home to check that the necessary improvements have been made.  If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”


For further information please contact CQC Regional Engagement Manager Kirstin Hannaford on 0191 233 3629.

For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Riverside Grange Care Home.

Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.