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Reach Out Care Support Network Limited, County Durham, is rated as Outstanding by the Care Quality Commission

12 February 2015
  • Media

The Care Quality Commission has found the quality of care provided by Reach Out Care Support Network Limited, Newton Aycliffe, in County Durham to be Outstanding following an inspection carried out in July 2014.

Reach Out Care Support Network Limited provides personal care to children and young people with complex needs in their own homes, and has been judged as Outstanding under CQC’s new approach to inspection and regulation of the sector.

CQC inspectors found that staff working at the service were caring and compassionate and that children and young people were being provided with responsive, effective and well led care.

A full report of the inspection has been published on the CQC website at:

Inspectors noted how children, young people and their families were fully involved in the planning of their care.

Every child and young person receiving care had a personalised care plan and risk assessment in place and staff fully understood their needs.

Activity days had been introduced to enable children and young people to meet their personal goals, and parents were overwhelmingly positive about the quality of care being provided.

Inspectors found that the organisation was very much child and family-centred, inclusive, and was underpinned by a genuine desire to offer as high a quality service as possible.

The provider had supported members of the management team to obtain additional qualifications to support their learning and development. An external consultant had also been brought into the service to work with the management team, and identify their strengths and weaknesses so that the leadership of the service could continually improve.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“We found that Reach Out Care Support Network Limited was providing an outstanding service to the children and young people it supported and to their families, and the team there should be extremely proud of the work they do.

“We know how rewarding it is to work in such a service, and we were struck by the extent to which the service places the young people it cares for at the heart of everything it does.

“The support provided was designed not just to meet the child’s needs, but also to support families as a whole which is why the service has received the highest rating we can give.”


For further information please contact CQC Regional Engagament Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
30 May 2017

Notes to editors


CQC has published a full report at:


Reach Out Care Support Network Limited provides different types of services to families, some of those families have children and young people with complex needs; these include a home support service, a sitting and sleep over service, an outreach service and a short break service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.