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Ravensbury Park Medical Centre rated Inadequate by CQC

4 December 2017
Ravensbury Park Medical Centre
  • Media,
  • GP and GP out-of-hours services

A Mitcham practice has been rated Inadequate overall by the Care Quality Commission and will remain in special measures.

Ravensbury Park Medical Centre in Morden Road, in the London Borough of Merton, south- west London, was rated Inadequate for being safe effective and well-led. It was rated Requires Improvement for being responsive and Good for being caring, following the comprehensive inspection in September 2017.

Inspectors found that:-

There were not effective arrangements to safeguard children and vulnerable adults from abuse.

The system for managing significant events did not ensure that lessons were learned.

Arrangements for managing medicines, including emergency medicines and vaccines, in the practice did not keep patients safe.

Arrangements for emergencies and major incidents still did not ensure that the practice would be able to respond effectively.

Data showed rates of childhood immunisation and patient outcomes for some long-term conditions were below the national average.

The practice had failed to act on evidence of deteriorating satisfaction with telephone access.

There was little evidence of quality improvement activity that resulted in improved patient care.

There were no governance meetings. Clinical meetings had no evidence of follow up on actions that been agreed.

There was no evidence of continuous learning and improvement driven from within the practice.

The provider must now:

  • Ensure care and treatment is provided in a safe way to patients.
  • Ensure patients are protected from abuse and improper treatment.
  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“This service was placed in special measures in March 2017. As a result, the practice received a package of support from the Royal College of General Practitioners, NHS England and the local Clinical Commissioning Group. However, insufficient improvements have been made therefore the service will remain in special measures."

“However, the one Good rating at the practice was for caring. I hope that Ravensbury Park Medical Centre can achieve better ratings in other categories in the future.”

You can read the latest inspection report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Last updated:
04 December 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.