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Public to see CQC ratings displayed across care services

12 March 2015
  • Media

People and their families who use care services will soon be able to make more informed choices about their care by seeing first-hand if the Care Quality Commission (CQC) has judged them as Outstanding, Good, Requires Improvement or Inadequate.

New rules mean health and care providers will have to make arrangements to prominently display their CQC rating from 1 April 2015.

Following a public consultation in February that generated more than 730 responses, CQC’s final guidance for providers on how to display their performance ratings has now been issued.

CQC has developed a suite of posters that will be automatically generated through the regulator’s website for all care services that receive a CQC rating to download, print and display.

People can expect to start seeing performance ratings on provider websites as well as across premises, public entrances and waiting areas of care services from 1 April. Providers who have already been rated have 21 days from 1 April to comply.

In-line with CQC’s enforcement policy, appropriate action – including imposing a fine (fixed penalty notice) – can be taken should CQC find providers are in breach of the regulation.

Chief Executive of the Care Quality Commission, David Behan, said:

“We know that our ratings are an important source of information to support people’s choice of service and the aim of this new requirement is all about helping to achieve better awareness and greater transparency for members of the public about which care services are Outstanding, Good, Require Improvement or Inadequate.

“I am determined for CQC to be on the side of people, and their families, who are receiving health and adult social care services so they can get access to safe, high quality and compassionate services that they have absolutely every right to expect.”

Health Secretary, Jeremy Hunt, said:

“By making inspection ratings more visible, we are helping people make more informed choices about their care, celebrating success and driving up standards.

"We want to have the safest health and social care system in the world and we know in the wake of Mid Staffs that transparency is vital in helping to improve standards of care. We have made significant changes to become safer and more transparent - this is another important milestone.”

Heléna Herklots, Chief Executive at Carers UK, added:

“Ensuring that loved ones are being treated with dignity and respect is of paramount importance for families and they need to be able to access clear, independent and easy to find information.

"The new requirements on providers to display their CQC rating will help inform those in need of care, and their families, about the quality of care being provided."

CQC’s final guidance for care providers on how to display their ratings is available to view here.

Follow CQC on Twitter @CareQualityComm


For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876 508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


As of Monday 9 March 2015, CQC has published performance ratings for:


1 Outstanding
20 Good
44 Requires Improvement
8 Inadequate


Adult Social Care
18 Outstanding
985 Good
469 Requires Improvement
125 Inadequate


General Practices
11 Outstanding
294 Good
38 Requires Improvement
9 Inadequate


The ratings regime allows CQC to provide a clear diagnosis of any problems there are by inspecting services and judging against 5 key questions: Whether they are safe, caring, effective, responsive to people’s needs and well-led.



CQC has also published updated guidance for providers on some minor amendments carried over from the Care Quality Commission (Registration) Regulations 2009.


This is available to view here:


At the same time as CQC’s consultation in February on how providers across England could make sure they met the Government’s new requirement for them to prominently display performance ratings from April, CQC also consulted on some specific regulations being brought over from the existing Guidance about compliance, Essential standards of quality and safety.


From 1 April 2015, the Guidance about compliance, Essential standards of quality and safety will be replaced by new guidance - CQC guidance for providers on regulations.


CQC published this in February, alongside our enforcement policy, with a further update now following the consultation.


The regulations consulted on included:


Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (part 3)

  • Regulation 4: Requirements where the service provider is an individual or partnership
  • Regulation 6:  Requirement where the service provider is a body other than a partnership
  • Regulation 7: Requirements relating to registered managers
  • Regulation 20A: Requirement as to display of performance assessments

Care Quality Commission (Registration) Regulations 2009 (part 4)

  • Regulation 12: Statement of purpose
  • Regulation 13: Financial position
  • Regulation 14: Notice of absence
  • Regulation 15: Notice of changes
  • Regulation 16: Notification of death of a person who uses services
  • Regulation 17: Notification of death or unauthorised absence of a service user who is detained or liable to be detained under the Mental Health Act 1983
  • Regulation 18: Notification of other incidents
  • Regulation 19: Fees
  • Regulation 20: Requirements relating to termination of pregnancies 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.