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The Priory Hospital Roehampton is rated Good by CQC

3 May 2019
The Priory Hospital Roehampton
  • Media,
  • Mental health hospital services

The Care Quality Commission has rated The Priory Hospital, Roehampton, as Good overall.

The Priory, which is an independent hospital that provides support and treatment for people with mental health and substance misuse problems, was rated Good in all areas: for being safe; effective; caring; responsive and well-led, following an inspection in March 2019. Previously, The Priory, Roehampton, was rated Requires Improvement.

Inspectors looked at acute wards for adults of working age and psychiatric intensive care units; child and adolescent mental health wards; specialist eating disorder services and hospital inpatient-based substance misuse services.

Patients reported that staff were polite and helpful and treated them with kindness and respect. Staff took the time to understand patients and their needs and were sensitive. They undertook a comprehensive risk assessment of all patients when they were admitted.

Patients were involved in their care. They helped develop their own care plans and their individual needs were met. Two new senior managers had, in a short period, made a demonstrable impact on the safety and quality of care provided to patients.

The acute wards provided a range of support groups for carers and family members of patients. This included group sessions with patients and group sessions for families and carers alone.

The service treated concerns and complaints seriously, investigated them and learned lessons from the results, which were shared with all staff. CQC saw examples of where staff had made improvements to the service as a result of feedback from patients, families and carers.

However, CQC did find areas where The Priory needs to make further improvements. These included:

  • Continuing with efforts to recruit permanent qualified nurses on Lower Court.
  • Providing written information for patients receiving substance misuse treatment on the potential risks if they leave their treatment early.
  • Providing sufficient activities at the weekend for the young people on Priory Court so that they do not become bored.

Paul Lelliott, CQC’s Deputy Chief Inspector (Mental Health) said:


“I am pleased the Priory Hospital, Roehampton, has improved its overall rating from Requires Improvement to Good.

“The new members of the senior leadership team appear to have made a positive impact on the safety and quality of care provided to patients and I would very much like this to improve even further in the future. There is scope to achieve that.”

Read the full inspection report.


For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
03 May 2019

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.