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Prime Support Service Limited, Stockport rated Inadequate by the Care Quality Commission and placed in special measures

11 November 2016
Prime Support Service Limited
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has told the providers of Prime Support Service Limited that they must make improvements to protect the safety and welfare of people living there.

Prime Support Service Limited provide personal care to people living in their own homes in the Stockport and Manchester areas.

CQC carried out its most recent inspection inSeptember. Inspectors found that the care being provided, was failing to provide care which was safe, effective, caring, responsive or well led.

Some of the findings from the latest inspection included:

  • CQC found multiple breaches of regulations affecting people's safety, well-being and the quality of service provided to people using the service.
  • Inspectors did not see evidence of good leadership and found a lack of robust policies, governance systems and record keeping, which would enable the provider to assure themselves they were delivering high quality care.
  • Risk assessments and risk management plans did not provide staff with the guidance they required to keep people safe. Some risks had been identified but there were no clear directions for staff about how to manage this.
  • Medicines were not safely managed.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“We found that the care provided by Prime Support Services fell a long way short of what we expect services to provide. Some of the failings related to the providers inability to train and instruct their staff. Overall, the care at Prime Support Service Limited, was of a very poor standard.

“For example they did not have the opportunity to meet as a team to discuss the service, people they supported or issues going forward. Care plans did not consistently contain records to indicate people had consented to care. Where there were concerns about people's ability to consent to care we did not see any mental capacity assessments and relevant best interest decisions.

“People are entitled to services which provide safe, effective, compassionate and high quality care. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures.

“We have been working with local commissioners to ensure that people receiving services from Prime Support Service Limited are not at undue risk. We will continue to monitor this provider. CQC will consider the appropriate regulatory response to resolve the problems found.”


For further information, please contact CQC Regional Engagement Manager David Fryer on 07901 514220.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.