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Portswood GP surgery rated Inadequate by Care Quality Commission

1 April 2016
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has placed the GP practice of Dr G C Ord-Hume and Partners in Alma Road Medical Centre, Alma Road, Portswood, Southampton into special measures following a comprehensive inspection which has rated it as Inadequate.

The practice will now be able to access support from NHS England and the Royal College of General Practice to help it improve.

Under CQC’s programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The full report from the inspection, in December 2015, has been published on the CQC website:

Janet Williamson, Deputy Chief Inspector of General Practice said:

“Dr G C Ord-Hume and Partners provides general medical services to over 10,000 registered patients. All patients are entitled to expect high quality and consistent care from their GP practice.

“While we found staff caring and rated them good for this, we also found significant areas of concern, which is why we are placing this practice into special measures. This will enable them to receive a package of support to help them improve, from NHS England and the Royal College of GPs.

“We will continue to monitor progress and we will inspect again in six months to check whether sufficient improvements have been made. I am hopeful that the practice will do what is required for the sake of their patients, but if we find that services remain inadequate, we will consider taking further action."

CQC have identified a number of areas where the practice must make improvements including:

  • Ensure recruitment arrangements include all necessary employment checks for all staff.
  • Ensure that a robust system is in place for the review and action of pathology results. 
  • Carry out full clinical audits and re-audits to improve patient outcomes.
  • Ensure new and existing staff receive the training, learning and development necessary for them to fulfil the requirements of their role, including training in adult safeguarding.
  • Ensure an infection control audit is undertaken, and that any subsequent areas identified for improvement are actioned.
  • Ensure work to minimise risk from legionella infection is carried out.
  • Address the patient survey results to improve the patient experience and apply understanding to the future direction of the practice.


For further information please contact John Scott, CQC Regional Engagement Manager, on 07789875809. For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.


To get to the heart of people’s experiences of care, we always ask the following five questions of services. 

  • Are they safe? 
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.