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Plymouth care service rated Outstanding by the Care Quality Commission

15 August 2017
Beyond Limits (Plymouth)
  • Media,
  • Care in your home and supported living

A care service in Plymouth that provides individualised support to people in the community no matter what their past experiences or complexities has been rated Outstanding by the Care Quality Commission following an inspection in May/June.

Inspectors rated Beyond Limits (Plymouth), in Church Street, Stoke Damarel, Outstanding for being responsive to people’s needs and well-led and Good for being safe, effective and caring.

Beyond Limits provides a supported living service to people living in their own homes and specialises in providing bespoke packages of care for younger adults with learning disabilities, autistic spectrum disorders, mental illness or physical disabilities. There were nine people using the service at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;

“We found that Beyond Limits works with an ethos that is determined to make a positive difference to people’s lives. The aim is to “wrap the service around people” with their needs being carefully assessed before their service begins."

“The provider has been recognised nationally as demonstrating how good leadership can transform the lives of people who were previously supported in secure settings and we heard stories of how people’s lives have changed, thanks to the service."

“It is clear that the time taken to develop individual care is having a positive effect on the people using this service and their families. I would like to congratulate all the staff for the work that they do in providing an Outstanding service to the people in their care”

Inspectors found people were encouraged by staff to set goals and achieve them rather than simply being told what to do. Examples include finding suitable accommodation and also engaging in activities they enjoyed such as swimming or in one case participating in the special Olympics and mountain boarding. This gave people a sense of community and belonging and allowed them to thrive and make continuous progress as well as feel like independent, valued members of the community who were listened to.

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
15 August 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.