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Plaistow practice complies with CQC Warning Notice

30 May 2017
Dr Abul Kashem Mohammed Zakaria
  • Media,
  • GP and GP out-of-hours services

A GP practice in Plaistow remains Inadequate - despite complying with a Care Quality Commission Warning Notice which highlighted breaches of legal requirements relating to the governance arrangements surrounding safe care and treatment.

Serving about, 3,400 people in the London borough of Newham, Dr Abul Kashem Mohammed Zakaria’s practice in Upper Road, was the subject of a focused inspection by CQC on 31 March 2017, to ensure the practice has addressed the issues in the Warning Notice, which it was required to do before the end of February 2017.

CQC’s key findings included:

  • Twelve patient records were looked at and there was considerable improvement on how they were completed.
  • Patients on high risk medicines were well managed with documented blood testing and monitoring and medicine review plans in place.
  • The practice identified 62 patients as carers (2% of the practice list). It had a designated member of staff who acts as a carers champion and has quarterly carers meetings. The practice also provides information to patients about local support groups.
  • That the practice had a complaints and comments leaflet which outlines the process for raising a complaint, obtaining advocacy help and routes for escalation.

The provider should also make improvements to ensure that the repeat prescribing policy is always adhered to and that documentation reflects this.

The practice was previously inspected on 17 June 2015 when it was rated Inadequate overall and placed in special measures. There was a follow up inspection on 25 February 2016 when the practice was rated Requires Improvement overall and placed in special measures for a further six months. The practice was inspected again on 17 November and was rated Inadequate, remained in special measures and served with a Warning Notice.

Michele Golden, CQC’s Head of General Practice Inspection, said:

“This practice has been underperforming for some time. However, it is good to see that it has complied with our recent Warning Notice.

“We will be returning to carry out a comprehensive inspection in September 2017, when we want to see considerable improvements throughout the practice.”

You can read the report on our website.


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Last updated:
30 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.