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Parr Care Home, St Helens rated Outstanding by Care Quality Commission

10 January 2017
Parr Care Home
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The Care Quality Commission (CQC) has found the quality of care provided by Parr Care Home, St Helens, to be outstanding following an inspection in September this year.

The service can accommodate up to 60 people requiring residential and nursing and care needs. The service also offers end of life care and support to people which is commissioned by St Helens CCG. At the time of our visit 60 people were using the service.

The service was rated Outstanding for being caring and well-led, and Good for being safe, effective and responsive.   

A full report of the inspection has been published on the CQC website.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

 “We found the quality of care provided at Parr Care Home, St Helens to be outstanding.  

“People told us that they were extremely happy with the level of care that they received and that staff often went above and beyond their role to make people comfortable. We saw examples of exceptional care, particularly around end of life services, which were making a real difference to the lives of people using the service and their families.

“We found a service with exceptional leadership that helped the home develop meaningful relationships within the community. Relationships had been formed with local schools that visited the home and joined in activities such as baking and art with people using the service. These relationships really promoted social inclusion and helped give a strong sense of community and wellbeing.

“We saw a workforce that took great pride in the service they provided at Parr Care Home and this was reflected in the relationships we saw between staff and people working at the service. Staff took the time to learn people’s personal preferences to provide a truly personal service.

“The whole team should be very proud of the service they are providing.”

The report highlights a number of impressive areas at Parr Care Home.

Family members and friends of people in receipt of end of life care had facilities available to them to make their visits as comfortable as possible. Pull out beds, linen and toiletries were available for those staying overnight to spend quality time with their relatives. Having these facilities available helped ensure that family members and friends could spend private, comfortable and quality time with their relatives prior to them dying.  

An area in which the service particularly excelled was that staff supported people in a manner that very clearly promoted their independence, and maintained their dignity. People were supported and encouraged to dress in a manner that promoted their individuality and to maintain their physical and psychological health.

Activities in the service included afternoon tea which provided a positive mealtime experience for people and helped prevent people becoming socially isolated. People told us that they enjoyed the activities available to them.

People were included in interviewing candidates for positions at the service. This demonstrated that people's opinions were respected, and that they were involved in decision making within the service.


For further information, please contact CQC Regional Communications Officer Kerri James by email at or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Last updated:
21 March 2018

Notes to editors

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.