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Park View Nursing Home, Halifax, is rated as Inadequate by the Care Quality Commission

28 May 2015
  • Media

The Care Quality Commission (CQC) has told Park View Nursing Home Limited, Halifax, West Yorkshire it must make urgent improvements to ensure the safety and wellbeing of people living there.

During an unannounced inspection in April 2015 inspectors found that the provider was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Park View Nursing Home has been rated as Inadequate.

A full report from the inspection has been published on the CQC website

  • Residents were not being kept safe from the risk of harm because a large number of staff had not received up to date training on how to keep vulnerable adults safe. In addition, inspectors found evidence of safeguarding incidents having occurred at the home that had not been notified to CQC as required by law.
  • Inspectors found that some improvements had been made in relation to medicines management since their previous visit. However, concerns remained over inconsistencies in recording which meant it was not always clear whether residents were receiving their medicines as prescribed.
  • Inspectors found that people’s safety, health and welfare were put at risk because there were not always enough suitable staff on duty and some staff training was not up to date.
  • Appropriate standards of cleanliness and hygiene were not consistently maintained, and systems in place to check and respond to environmental risks were not effective which meant that some health and safety and fire safety issues had not been addressed.
  • Care and treatment was not planned and delivered in a way that ensured people's needs were fully met and poor communication systems meant that senior staff were not always aware of what was happening in the home.
  • The provider did not have an effective system in place to regularly assess the quality of service that people received and accidents and incidents were not monitored or reviewed to identify learning and prevent reoccurrence.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“It is essential that Park View Nursing Home Limited takes action to address the concerns we identified at this inspection. The provider has a responsibility to ensure that people are safe and protected from the risk of harm. All people living at Park View have a right to receive care which is of a high quality, compassionate and safe.

"While our inspectors found some improvements since our previous inspection in November 2014, significant concerns remain and the safety issues we identified need urgent attention.

"Since the inspection we have been working closely with Calderdale Council and West Yorkshire Clinical Commissioning Group. CQC has placed this service in special measures and is taking further action in relation to this provider. We will report on this when it is completed."

“We will re-inspect the home within six months to check whether sufficient improvements have been made. If we find that the service provided by Park View Nursing Home Limited remains inadequate, we will consider taking further steps to cancel its registration with CQC."


For further information please contact Kirstin Hannaford on 0191 233 3629. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team at (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection at:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


Special Measures All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our enforcement policy. When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


More information can be found on our special measures process here.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.