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North West London GP rated as Inadequate

26 November 2015
Dr Safderali Lalji Datoo
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has rated Dr SL Datoo, of the Watford Way Medical Centre in Barnet, North West London, as Inadequate and has placed the provider into special measures following an inspection in August 2015.

Placement into special measures means that the provider must now make necessary improvements or face action that could result in closure.

Under CQC’s programme of inspections, all primary medical services in England are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The full report from the Dr SL Datoo inspection has been published on the CQC website.

CQC inspectors found that the practice had not reviewed its written policies and procedures for monitoring and managing risks to patient and staff safety since 2007, with many being incomplete or not in line with required legislation.

The Health and Safety policy was not up to date; the practice had no fire risk assessment and had not undertaken a fire drill.

Although inspectors observed that the practice was clean and tidy, cleaning checklists and cleaning schedules were not in use. There had been no infection control audit within the last 12 months.

Patients were not protected from abuse or improper treatment, due to a lack of appropriate safeguarding training for non-clinical staff.

However, patients were positive about their interactions with staff and said they were treated with compassion and dignity.

Staff told inspectors that if families had suffered bereavement, their usual GP contacted them or sent them a sympathy card. This was followed by a patient consultation at a

flexible time and location to offer help and support or by signposting to appropriate services.

Ursula Gallagher, Deputy Chief Inspector of General Practice said:

"When we are faced with a provider that is experiencing difficulties in providing adequate care for patients, our first instinct is to work with them to ensure that patient care improves.

“We are confident that Dr SL Datoo will take any necessary action to address the concerns we identified during our most recent inspection.

“In particular, the provider must ensure processes and up to date policies are introduced to ensure that patients are protected from risk, abuse and improper treatment.

“We will re-inspect within six months to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include closure.”


For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659.  For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.  For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr SL Datoo (Watford Way Medical Centre).

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.