A care agency in North Walsham, Norfolk, has been rated Outstanding following an inspection by the Care Quality Commission (CQC).
CQC inspected Extra Care Home Services Ltd in November 2019. The service provides support with personal hygiene and eating to elderly people.
The inspection found that people using the service benefitted from safe, effective, caring, responsive and well-led care. Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led.
Extra Care Home Services Ltd has been given an overall rating of Outstanding and is rated as Outstanding for whether its service is responsive caring and well-led. It is rated as Good for whether the service is safe and effective.
Jemima Burnage, CQC Head of Inspection for Adult Social Care in the central region, said
“Our inspection team was very impressed by the level of support offered at Extra Care Home Services Ltd.
“The registered manager demonstrated exceptional leadership and instilled an extremely caring and inclusive culture of care delivery. People, relatives and staff commended the service and registered manager very highly.
“Every aspect of the service was person-centred and staff were passionate about promoting people's wellbeing by taking a truly holistic approach to their care.
“End of Life support was exceptional and staff responded extremely well to changes in people's needs and the service actively helped people avoid social isolation.
“People received care from extremely kind and thoughtful staff, with whom they had built particularly close and trusting relationships. Staff consistently demonstrated concern, consideration and compassion to people and their relatives.
“Without exception, people's voices were listened to and acted upon. People were empowered to live their lives as independently as possible and always treated respectfully by staff.
“This is why we have rated Extra Care Home Services Ltd as Outstanding.”
A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-586383171
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