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No. 36 is Outstanding says CQC

11 May 2017
No 36
  • Media,
  • Care homes with nursing

No. 36, The Grove, Isleworth, is an Outstanding care home according to Care Quality Commission inspectors.

No. 36, which is in the London Borough of Hounslow, is run by LD Care Limited and at the time of the inspection in March 2017 was supporting nine people with a learning disability and/or autism.

It was rated Outstanding for being well-led and responsive. It was rated Good for being safe, effective and caring.

People received extremely personalised care. Although some people could not communicate their needs verbally, the staff found creative ways to involve them and to understand what the person wanted. Staff displayed empathy and helped people overcome fears and challenges.

The care provided resulted in positive and measurable changes for individuals who lived at the service.

The culture at the service was exceptionally inclusive. The staff, family members and external professionals worked together to support people. This meant that people's best interests were always being discussed and planned for. The provider was willing to adapt and change approaches based on information from the staff, families and others.

Debbie Ivanova, CQC's Deputy Chief Inspector of Adult Social Care, said:

“It is always encouraging to find an Outstanding service and No. 36 is no exception."

“People were being cared for by well supported and trained staff, that were happy working at the home. The staff continuously reflected on their own practice and worked together to make a difference in people's lives."

“The staff valued the individual needs and wishes of each person and made sure these were central to the support they received."

“It is particularly pleasing to see the exceptional work supporting people when they first moved to the home. This work has been recognised and praised by external professionals and families."

“The provider has shown a commitment to continuous improvements, responding to the needs and wishes of the people who live there, staff and other stakeholders.''

You can read the report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.