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Mitcham surgery rated Inadequate by CQC

30 March 2017
Ravensbury Park Medical Centre
  • Media,
  • GP and GP out-of-hours services

Ravensbury Park Medical Centre in Mitcham, south London, has been rated Inadequate in all but one of the five areas Care Quality Commission inspectors examined.

Following the inspection in January 2017 CQC inspectors rated the practice as Inadequate for being safe, effective, responsive and well-led. It was rated Requires Improvement for caring.

Ravensbury Park, which serves approximately 4970 people in the London Borough of Merton, has now been placed into special measures to help it improve.

Actions the practice must now take include:

  • Ensuring patients are effectively safeguarded from abuse.
  • Ensuring relevant recruitment checks are completed properly.
  • Ensuring there are enough staff to meet patients’ needs.
  • Ensuring there are adequate arrangements to respond to medical emergencies.
  • Implementing an effective system for responding to patient complaints.

Inspectors also found a number of areas where the practice should make improvements, including: identifying and providing support for carers, and implementing a system to record and follow up on actions discussed at meetings.

Ursula Gallagher, CQC's Deputy Chief Inspector of General Practice, said:

We are placing Ravensbury Park Medical Centre into special measures. Services placed in special measures will be inspected again within six months."

“The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration. Special measures will give people who use the service the reassurance that the care they get should improve."

“It was encouraging that patients we spoke to were satisfied with the care they received and thought staff were approachable, committed and caring. However, they also said that it was sometimes difficult to get an appointment.”

Patients registered with the practices being placed into special measures should be aware that a package of support is offered by NHS England and the Royal College of GPs to ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made.

A full report of this inspection has been published on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.