The Care Quality Commission (CQC) has found the quality of care provided by The Millings care home in Bedale, North Yorkshire to be outstanding following an inspection in August this year.
At the time of our inspection the service was providing support to 35 older people.
The service was rated Outstanding for being responsive and well-led and Good for being safe, effective and caring making them Outstanding overall.
Sheila Grant, Head of Inspection for Adult Social Care at CQC said:
“We found the care provided at The Millings, Bedale to be outstanding.
“What really struck us about this service was how person-centred it was and how much the staff encouraged people’s independence and supported them to live full and meaningful lives. It was inspiring to see how skilled staff were at keeping people safe but at the same time encouraging them to stretch their potential.
“Every interaction we saw between staff and people using this service was caring and an example to other adult social care providers. Staff were kind, compassionate, and patient.
“People told us that they were always treated with dignity and respect which is so important, particularly for a service aiming to improve people’s confidence to live independently.
“We were also impressed with the strong emphasis that was put on people pursuing full, active lives in their own communities.
“It is for these reasons and more that we have rated The Millings as Outstanding. This is a fantastic achievement for staff and a great resource for the people of Bedale to have on their doorstep.”
A full report of the inspection has been published.
The report highlights a number of areas of outstanding practice.
Links had been made with local services such as schools and Durham University to ensure people were offered very person centred opportunities not just to undertake activities they enjoyed but also to learn new skills. The activity staff worked as a team to ensure their own individual skills such as creative writing, gardening and exercise were utilised, which increased their job satisfaction, this was visible to see.
CQC saw people were actively involved in all aspects of the service from meeting with the cooks regularly to recruiting staff and assisting the writing of the home's marketing materials. People told inspectors, "You can be involved as much as you want in how things are done."
The registered provider demonstrated how they had sustained outstanding practice, development and improvement at the service. The leadership sought out creative ways to provide a personalised service and had achieved good results through close working with other agencies. The staff team were highly motivated and were actively involved in and contributed to continuous improvements in care and running of the service.
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For further information please contact CQC Regional Communications Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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It was inspiring to see how skilled staff were at keeping people safe but at the same time encouraging them to stretch their potential.
Sheila Grant, Head of Inspection for Adult Social Care