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The Millings care home, North Yorkshire, rated Outstanding by Care Quality Commission

21 October 2016
The Millings
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The Care Quality Commission (CQC) has found the quality of care provided by The Millings care home in Bedale, North Yorkshire to be outstanding following an inspection in August this year.

At the time of our inspection the service was providing support to 35 older people.

The service was rated Outstanding for being responsive and well-led and Good for being safe, effective and caring making them Outstanding overall.

Sheila Grant, Head of Inspection for Adult Social Care at CQC said:

“We found the care provided at The Millings, Bedale to be outstanding.

“What really struck us about this service was how person-centred it was and how much the staff encouraged people’s independence and supported them to live full and meaningful lives. It was inspiring to see how skilled staff were at keeping people safe but at the same time encouraging them to stretch their potential.

“Every interaction we saw between staff and people using this service was caring and an example to other adult social care providers. Staff were kind, compassionate, and patient.

“People told us that they were always treated with dignity and respect which is so important, particularly for a service aiming to improve people’s confidence to live independently.

“We were also impressed with the strong emphasis that was put on people pursuing full, active lives in their own communities.

“It is for these reasons and more that we have rated The Millings as Outstanding. This is a fantastic achievement for staff and a great resource for the people of Bedale to have on their doorstep.”

A full report of the inspection has been published.

The report highlights a number of areas of outstanding practice.

Links had been made with local services such as schools and Durham University to ensure people were offered very person centred opportunities not just to undertake activities they enjoyed but also to learn new skills. The activity staff worked as a team to ensure their own individual skills such as creative writing, gardening and exercise were utilised, which increased their job satisfaction, this was visible to see.

CQC saw people were actively involved in all aspects of the service from meeting with the cooks regularly to recruiting staff and assisting the writing of the home's marketing materials. People told inspectors, "You can be involved as much as you want in how things are done."

The registered provider demonstrated how they had sustained outstanding practice, development and improvement at the service. The leadership sought out creative ways to provide a personalised service and had achieved good results through close working with other agencies. The staff team were highly motivated and were actively involved in and contributed to continuous improvements in care and running of the service.


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.