You are here

Mental health hospital closed after CQC inspection

1 June 2016
  • Media,
  • Hospitals

A privately run 10 bed mental health hospital in south-east London has closed down after a damning Care Quality Commission (CQC) report into the way it was operated.

The six strong inspection team visited Harcourt House in Canadian Avenue, Catford, over a three day period in February 2016.

The team comprised of three CQC inspectors, one CQC inspection manager, one pharmacist inspector and a specialist advisor. This specialist advisor was a consultant psychologist with experience in providing psychological treatments. The inspectors found Harcourt House, run by CarePlus Partnership was overall Inadequate in each and every area the CQC inspected.

Paul Lelliott, CQC’s Deputy Chief Inspector, Mental Health said:

“We decided to take action to cancel the registration of this service. However, the provider decided to close the service themselves and cancel their registration. This means the provider will no longer be able to operate the service at this location.”

A catalogue of regulation breaches were uncovered by inspectors. These included:

  • Where patients were being restrained this was not being done safely
  • The hospital did not report all serious incidents, and external organisations did not have a full understanding of what was happening to people being cared for in the hospital
  • One patient had been locked in their room for several weeks. This was a breach of the patient’s human rights and amounted to mistreatment
  • Risk assessments were not updated after incidents and staff could potentially not be aware of risks and how to support the patients safely
  • The hospital was not kept clean or properly maintained
  • Patients did not have access to appropriate psychological therapies
  • Most staff had not received the specialist training needed to care for the people in the hospital
  • There had been a systemic failure to assess, monitor and improve the safety, care and treatment of patients

CQC inspected this service as part of an ongoing comprehensive mental health inspection programme.

You can read the full report at


For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.