The Care Quality Commission (CQC) has found the quality of care provided by Mary & Joseph House in Ancoats, Manchester to be outstanding following an inspection in October this year.
Mary & Joseph House provides high quality accommodation and personal care to adult males with enduring mental health needs. There were 41 people living at the home at the time of this CQC inspection.
The service was rated Outstanding in all domains for being safe, effective, caring, responsive and well-led.
A full report of the inspection has been published on the CQC website.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:
“We found the quality of care provided at Mary & Joseph House to be particularly outstanding, even amongst other outstanding providers.
“From the moment we arrived we found an open atmosphere, where people living there were free to move around as they wished, access the internet on provided equipment and contact friends and relatives. The home was well designed to facilitate this way of living.
“The attitude of the registered manager and staff was truly inspiring. They all strived for excellence, and continually reflected on how they could make the service better.
“We saw that people were treated as individuals, with care plans tailored individually by staff that knew them well and understood how to support them to maximise their potential and achieve their goals.
“The whole team should be very proud of the service they are providing.”
The report highlights a number of impressive areas at Mary & Joseph House.
People who lived here were supported to attain their goals and people’s progress and was monitored and celebrated. Staff were constantly looking for opportunities to offer to people that would help them grow, gain confidence and live a fulfilled life. People were supported and encouraged with their goals of moving back into the community.
People were able to express their opinions and CQC saw that people were encouraged and supported to have their voice heard. Mary & Joseph House worked to respond thoroughly to complaints and suggestions and put solutions in place where possible.
CQC saw a lot of very happy people living at this home, and staff levels were high enough to meet people’s needs. If people were upset or unwell and more staff were required, this was provided straight away to support people. Relatives of people who had been unwell said they were kept fully informed and said staff were allocated to their relatives to provide comfort and care. This was greatly appreciated by the relatives CQC spoke with.
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For further information, please contact CQC Regional Communications Officer Kerri James by email at kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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