You are here

Mansfield domiciliary care service is rated Outstanding by the Care Quality Commission

21 June 2017
Workwise Healthcare Limited
  • Media,
  • Care in your home and supported living

The Care Quality Commission has found the quality of care provided by Workwise Healthcare Limited, in Mansfield, Nottinghamshire, to be Outstanding overall following an inspection in December.

Workwise Healthcare provides support to people in their own homes in Mansfield and the surrounding areas of north Nottinghamshire. At the time of our inspection 120 people were using the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Workwise Healthcare Limited was rated Outstanding overall, Outstanding for being caring and responsive and Good for being safe, effective and well-led.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were really impressed by the level of care and support given to those using Workwise Healthcare Limited.

“People told inspectors they felt safe receiving care in their homes from staff of Workwise Healthcare and did not have any concerns about the care they received. Staff knew how to protect people from harm and referrals were made to the appropriate authority when concerns were raised.

“Staff had an excellent understanding of people's support needs and used skill and innovative methods to ensure they received personalised responsive care. Forethought and innovation was used to ensure that people had the opportunity to take part in enjoyable, constructive activities that reflected their interests and life history.

“We observed very positive, caring relationships between staff, people using the service and their relatives. Staff always ensured that people and their relatives were involved in making decisions about their care and their wishes were respected.

“Care staff we spoke with told us how much they enjoyed working at the service and how it gave them tremendous job satisfaction.

“The service provided exceptional end of life care. The provider had trained two staff members to be end of life champions and the registered nurse for the service was a dementia friend. We saw people's wishes for care at the end of their life were discussed and the provider worked with other services to ensure these wishes were met.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
21 June 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.