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Manor Park Care Home, West Yorkshire rated Inadequate by the Care Quality Commission

30 June 2016
Manor Park Care Home
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has put Manor Park Care Home, Castleford, West Yorkshire into special measures to protect their users, after rating them as Inadequate after an inspection in March this year.

The service provides accommodation and nursing care for up to 75 people, some of whom may be living with dementia. There were 60 people living at the home at the time of the inspection.

The inspection took place on 10 March 2016 and was unannounced.

Under CQC’s new programme of inspections, all adult social care services are given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led. Overall, Manor Park Care Home has been rated as Inadequate.

The full report from the inspection has been published.

Manor Park Care Home was previously inspected in August 2014 and was non-compliant in all areas inspected at that time and there were six breaches in the regulations. We found continued breaches in five of the six beaches identified at the last inspection.

The report identified a number of other areas which we found concerning including:

  • Risk assessments were incomplete and conflicting for some individuals.
  • Staffing levels were insufficient to meet people's needs, particularly on the nursing unit. This was a concern at the previous inspection.
  • Systems for managing medicines were ineffective; some medicines were not stored correctly and there were inaccuracies in stock balances
  • Staff training was regular, although this was not always effective enough to ensure staff had the right skills and competencies. Not all staff had a secure understanding of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards which affected people's care.

Although staff demonstrated a kind and caring approach, and respected people’s dignity in personal care, at times they spoke about people over their heads and this was not always respectful.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care.

“We found that the care provided at Manor Park Care Home fell a long way short of what we expect services to provide, which is why we have intervened to keep people using this service safe.

"Our first instinct is to make sure the service improves, but we must also take action to protect people when we are worried about their safety.”

If insufficient improvements have been made such that there remains a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.


Notes to editors

For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.