Lindenwood Residential Care Home, Manchester, is rated as Inadequate by CQC

The Care Quality Commission (CQC) has told Lindenwood Residential Care Home in Manchester that it must make improvements or face further enforcement action.

During an unannounced inspection in November 2014, inspectors found that the registered provider was failing to provide care which was safe, effective, or well led.

Inspectors found that improvements required as a result of a previous inspection in April 2014 had not been made

A full report of this inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Lindenwood Residential Care Home has been rated as Inadequate.

Inspectors identified a number of areas in which improvements were required, including:

• There were not always enough skilled and qualified members of staff to meet people’s individual needs.
• Checks carried out on staff as part of the home’s recruitment procedures had not always been fully completed prior to their employment.
• Staff training was not always up to date, staff supervision sessions were not taking place frequently enough.
• Care plans for people living at the home were not being regularly updated to take account of people’s changing needs.
• The service’s complaints policy and procedures were not robust. Complaints were not always responded to promptly or in a satisfactory manner.
• The home failed to engage the residents in any meaningful activities to help promote their independence or need to be active.
• The absence of a registered manager for two years had led to a decline in quality and staff morale was poor due to a lack of effective leadership.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found that the care provided at Lindenwood fell a long way short of what we expect services to provide. The historical lack of leadership had a negative effect on the quality of care. We have told the provider that they must take action to resolve the issues we identified and we are monitoring the situation closely in liaison with the local authority to ensure people are safe from any immediate risk.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”

“When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.

Ends

For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.