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Lincolnshire rehabilitation service is rated Outstanding by the Care Quality Commission

31 August 2017
The Laurels
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The Care Quality Commission has found the quality of care provided by The Laurels in Lincoln, to be Outstanding following an inspection in July.

The Laurels is a specialist rehabilitation service run by Stillness 929 Limited. It provides care and support for up to 12 people who have an acquired brain injury and complex neurological conditions.

The service supports people to access a range of rehabilitation programmes. These are designed individually with the aim to support people to return to life in the community. The service can also provide care for people in their own homes in the city of Lincoln and its surrounding villages.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Read a full report of the inspection.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Laurels was rated Outstanding for being caring, well-led and effective and Good for being responsive and safe.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were really impressed by the level of care and support offered to people at The Laurels.

“The registered manager was known personally to everyone at the service and people were kept at the heart of the services provided. People were actively involved in the preparation and ongoing review of their care plans.

“Staff understood what was important to each person and worked closely with one another as well as external health and social care professionals to promote people's well-being.

“People we spoke with said that they felt safe living at The Laurels. Relatives told us they felt their loved ones were supported appropriately with their safety needs. One person described how, "The whole team here work together to give care safely. I feel very sure of all the staff and have a real trust in

them." Another resident told us, "They are literally life savers. Before I came here I had no hope. Now I have more than hope. I have a life."

“People told inspectors that staff supported them to understand the potential risks they could encounter as part of their everyday lives. An example of this was a person describing to us how they had been receiving physiotherapy sessions in order to develop their physical strength to do everyday tasks such as shopping.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve on 0191 233 3379.Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
04 September 2017

Notes to editors


Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.