England’s Chief Inspector of General Practice has told Croston Medical Centre, Leyland that it must improve, after rating it as Inadequate following an inspection in June.
Inspectors have rated the practice as Inadequate for Safe and Well-led domains, Requires Improvement for effectiveness and Good for responsiveness and caring. This gives the service its overall rating of Inadequate.
A full report of the inspection can be found at: https://www.cqc.org.uk/provider/1-199782211
Some of the findings from the report include:
- Inspectors had noted concerns with the governance and leadership in three previous inspections, on this latest inspection they had not been addressed effectively. Governance and leadership of the practice was inadequate.
- The practice did have a policy for infection prevention and control (IPC). However, the policy was not being followed and was not up to date. Actions identified by an IPC audit had not been carried out.
Alison Holbourn, Deputy Chief Inspector of General Practice for the North said: “The leadership of the practice is struggling and needs additional capacity and capability. A culture to provide high quality care in the practice was lacking, in addition governance systems were not understood and so were not being operated effectively.
“It was disappointing to see so little involvement from patients - the patient participation group had not met for some time. Staff also felt that there was insufficient time to have any influence on service provision.
“The practice has had three previous inspections where inadequate arrangements around management and governance had been identified and enforcement was taken. Despite this the practice had still not addressed the issues.
“It is important that people who are registered with the Croston Medical Centre can rely on getting high quality care. We are therefore taking action in line with our enforcement procedures but we are aware the provider has applied to cancel their registration with CQC and a new provider will be in place.”
Ends
For further information please contact CQC Regional Engagement Manager David Fryer by email david.fryer@cqc.org.uk by phone on 07754 438750 or Mark Humphreys, mark.humphreys@cqc.org.uk and 0191 201 1675
Journalists wishing to speak to the press office outside of office hours can find out how to contact the team.
Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
The practice has had three previous inspections where inadequate arrangements around management and governance had been identified and enforcement was taken. Despite this the practice had still not addressed the issues.
Alison Holbourn, Deputy Chief Inspector of General Practice