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Leicestershire disability care service is rated Outstanding by the Care Quality Commission

10 August 2017
Kingly House, Kingly Croft
  • Media

The Care Quality Commission has found the quality of care provided by two services run by Kingly Care Partnership in Hinckley, to be Outstanding following inspections in May.

Kingly House and Kingly Croft provide accommodation and personal care for people who require support because they have suffered brain injuries or have neurological disabilities. They, along with two other services are run by Kingly Care Partnership.

The provider is an active participant of three regional and national forums, all specialising in raising awareness of brain injury and neurological disabilities.

Inspectors found staff at both services were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Both services were rated Outstanding for being responsive and well-led, and Good for being caring, effective and safe.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were really impressed by the level of care and support offered to people living at Kingly Croft and Kingly House.

“Vulnerable people consistently experienced care that met their unique needs and their lives were enhanced as a result. The service supported people with their rehabilitation in a meaningful way and helped them to achieve their aims no matter how challenging those aims were.

“People achieved increasing levels of independence because of the care and support they received at these services.

“The registered manager, the senior managers and staff had a strong and visible person centred culture that was at the core of the service. People using the service felt the benefit of this through their experience of consistently outstanding care. Staff were motivated because they felt supported by a management team that inspired them.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
10 August 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.