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Leftwich Community Support Centre, Cheshire, is rated as Inadequate by CQC

26 March 2015
  • Media

The Care Quality Commission (CQC) has told Leftwich Community Support Centre in Northwich, Cheshire that it must make improvements or face further enforcement action.

During an unannounced inspection in November 2014, inspectors found that the respite service operated by Cheshire West and Chester Council, was failing to provide care which was safe, effective, responsive or well led.

A full report of the latest inspection has been published on the CQC website this week.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Leftwich Community Support Centre has been rated as Inadequate.

CQC has issued the provider with three warning notices setting a deadline for improvements in relation to the care and welfare of people who use services, the management of medicines and quality assurance.

Inspectors identified a number of areas in which improvements were required, including:

  • Medicines were not managed safely and as a result some people did not receive their medication as prescribed. Storage of controlled drugs did not meet legal guidelines.
  • People may have been deprived of their liberty without appropriate authorisation as assessments were not taking place and staff had limited knowledge and understanding about the Mental Capacity Act 2005.
  • The service was not monitoring people’s weight effectively. Where people had lost or gained weight, little or no action had been taken to address this.
  • Some care plans and records were not person centred and did not always reflect people’s personal preferences, nor were they being updated to reflect people’s changing needs.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“We found that the care provided at Leftwich Community Support Centre fell a long way short of what we expect services to provide.

“We have told the provider that they must take action to resolve the issues we have identified as a priority and we are monitoring the situation closely in liaison with the local authority to ensure people are safe from any immediate risk.

“The people receiving support at Leftwich Community Support Centre are entitled to services that are of a consistently high quality.

“We will return to inspect the home to check that the provider has made all the changes required to ensure people are safe and well cared for. If we find that this is not the case we will consider using our legal powers further to protect the people who live here.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report at


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


Warning notices issued in respect of:

  • Regulation 9 HSCA 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who use services.
  • Regulation 10 HSCA 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service providers.
  • Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 Management of medicines.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.