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Lancashire Nursing home ordered to make improvements or face further action

1 September 2015
  • Media

The Care Quality Commission (CQC) has told Veatreey Development Ltd that they must make urgent improvements at Moorland Nursing Home in Poulton Le Fylde, Lancashire, in order to ensure the safety and wellbeing of people living there.

During unannounced inspections in May and June this year, inspectors found that the home was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Moorland Nursing Home has been rated as Inadequate.

A full report from the inspection has been published on the CQC website:

The report highlights a number of areas of concern, including:

  • People’s health needs were not always assessed and appropriate referrals to other health professionals were not always carried out.
  • There was not enough qualified, skilled and experienced staff on duty to ensure people's needs were met in a timely manner and to help maintain their dignity.
  • Staff did not always act appropriately when allegations of abuse arose. The safeguarding systems and processes in place at the home were not effective and people were not protected from the risks of harm or abuse.
  • People were not protected against the risks associated with unsafe use and management of medicines. The home was not always receiving medicines safely, up to date guidance regarding medicines was not available and the temperature of medicines was not being monitored.
  • Staff were not always provided with sufficient training and supervision and had only limited knowledge regarding the Mental Capacity Act 2005. People were at risk of being deprived of their liberty because legal requirements and best practice guidelines were not always followed.
  • The provider did not have effective systems in place to regularly assess and monitor the quality of service that people received and was not effective when involving other healthcare professionals in the care and treatment of the residents.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“Whilst we were told by some of the residents of Moorland Nursing Home that they felt safe and well cared for, our inspections in May and June this year found the quality of care to fell along way short of what we expect services to provide.

“It is unacceptable that the provider has allowed the service to deteriorate. Failure to adequately assess people’s needs or respond appropriately to risks and safeguarding incidents are both serious concerns.

“Since the inspection we have been working closely with the local authority to ensure that residents are not at risk. We have placed this service in special measures and made it clear where action must be taken to address the concerns identified.

“We will re-inspect the home within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC."

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61. 

Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


Special Measures. All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies. 


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.