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Kent service rated Outstanding in all areas by the Care Quality Commission

20 November 2017
Avenues South East Services (ASES)
  • Media,
  • Care in your home and supported living

Avenues South East Services in Mill Lane, Sevenoaks, Kent has been rated Outstanding in all five areas by the Care Quality Commission following a recent inspection.

Inspectors rated the service Outstanding for being safe, effective, caring, responsive and well-led and Outstanding overall.

Avenues South East Services provides personal care and support to people living in their own homes in Kent, Medway and Surrey. The service supports adults and young people; over the age of nine, who have learning disabilities, physical disabilities and mental health needs and also provides support to people with complex health needs. The supportprovided aims to enable people to live as independently as possible. The service was providing support to 63 people at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;

“Avenues South East Services is clearly a service that has placed providing consistent, high quality person-centred support that enables people live independently at the very heart of it’s operations."

“The service was rated Outstanding in all areas during our previous inspection in 2015 and I am delighted that the high standard of care has remained consistent and enabled the service once again achieve our highest rating across all services after this recent inspection."

“People and relatives were overwhelmingly positive about the service they received. Inspectors were told "The standard of care is very close to home, that's the best compliment I can pay them" and "They are almost unrecognisable in their independence since being supported by Avenues."

“To receive consecutive overall Outstanding ratings is a commendable achievement and the staff and management at the service should be very proud of this and the consistent high quality, compassionate and person-centred support they are providing”

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
20 November 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.