Avenues South East Services in Mill Lane, Sevenoaks, Kent has been rated Outstanding in all five areas by the Care Quality Commission following a recent inspection.
Inspectors rated the service Outstanding for being safe, effective, caring, responsive and well-led and Outstanding overall.
Avenues South East Services provides personal care and support to people living in their own homes in Kent, Medway and Surrey. The service supports adults and young people; over the age of nine, who have learning disabilities, physical disabilities and mental health needs and also provides support to people with complex health needs. The supportprovided aims to enable people to live as independently as possible. The service was providing support to 63 people at the time of the inspection.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;
“Avenues South East Services is clearly a service that has placed providing consistent, high quality person-centred support that enables people live independently at the very heart of it’s operations."
“The service was rated Outstanding in all areas during our previous inspection in 2015 and I am delighted that the high standard of care has remained consistent and enabled the service once again achieve our highest rating across all services after this recent inspection."
“People and relatives were overwhelmingly positive about the service they received. Inspectors were told "The standard of care is very close to home, that's the best compliment I can pay them" and "They are almost unrecognisable in their independence since being supported by Avenues."
“To receive consecutive overall Outstanding ratings is a commendable achievement and the staff and management at the service should be very proud of this and the consistent high quality, compassionate and person-centred support they are providing”
The full inspection report can be found on our website.
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For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306.
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People and relatives were overwhelmingly positive about the service they received
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care