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Kent care agency rated Outstanding by the Care Quality Commission

14 June 2017
All About Home Care (Kent)
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by All About Home Care, Southborough in Kent, to be Outstanding following an inspection in June 2017.

All About Home Care is a care agency that provides personal care, companionship and support to people living in their own homes. The service specialises in support for people living with dementia, people with neurological conditions and people at the end of their life.

Inspectors rated All About Home Care Outstanding for being caring, well-led, responsive to people’s needs and Good for being safe and effective.

The full inspection report can be found on our website.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care, said:

“All About Home Care places people at the heart of the service and they benefit from exceptionally well-led, responsive, flexible and truly person centred care."

“It is always positive to see people and their relatives being truly involved in organising their care. Staff made sure people had the opportunity and support to do what they enjoyed most and enabled them to live as independent a life as possible. The staff were extremely caring and went above and beyond people’s care plans, to make sure the care people received was what they wanted and needed."

“It was encouraging to see a service that was continually striving to improve in all aspects of care. People using the service felt safe and well cared for by compassionate staff who prioritised their wellbeing."

“The team should be extremely proud of the work they do. I congratulate the staff at All About Home Care (Kent) for achieving our highest rating.” 

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
14 June 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.