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Inglewood Residential Home, Wigton, Cumbria rated Outstanding by Care Quality Commission

10 July 2017
  • Media,
  • Care homes without nursing

The Care Quality Commission (CQC) has found the quality of care provided by Inglewood Residential Home, Wigton, Cumbria, to be Outstanding following an inspection in April this year.

The service was rated outstanding for, caring and well-led and good for safety, responsiveness and effectiveness. Overall the service was rated Outstanding.

The home cares for older adults, some of whom may be living with dementia. The home is operated by Cumbria Care, the in-house provider for Cumbria County Council.

A full report can be found on our website.

Some of the highlights from the latest inspection included:

The feedback inspectors received from people living in the home was excellent; they expressed great satisfaction with the caring attitude and the support received. People were all very enthusiastic about how the way in which care was given and that it had made a real difference to their lives.

The home had a very strong leadership team who promoted clear values and an open culture. The registered manager demonstrated a very good understanding of the importance of effective quality assurance systems in delivering a high quality service – in addition the culture of the service was positive, clearly person centred and inclusive.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“The care being provided by this service was of a very high quality. One of the very encouraging aspects of the service was that it had become a community resource and hub for a wide range of community groups and this was a really positive feature for those living in the home. One person told us that this helped them to keep active."

“A key feature of a very well run home is the investment in the staff and at Inglewood we found that they were well trained, supervised and supported. The care and support offered to people living with dementia was exemplary with staff receiving training from Stirling University on current good practice."

“It is not often that I can report that a 88-year old resident had actually joined the recruitment team of the service and was frequently occupied interviewing potential staff members. This clearly demonstrates Inglewood has an outward-looking and philosophical approach, not only to staff recruitment but individualised care."

“Feedback from residents and relatives was excellent with people telling us that they felt extremely well supported and encouraged. The range of activities was excellent and the home was very clean, even ‘spotless’ said one resident."

“This service is extremely well-led. The registered manager demonstrated a passion for providing really high quality care by putting people at the heart of all they do."

People knew their views mattered, were valued, respected and acted upon. It is for these and many other reasons that we have rated the service, as Outstanding and I congratulate everyone at the home”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
07 July 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.